FAQ

What is Thiccdeals?

Thiccdeals is an online store focused on offering discounted products across categories like home tech, baby gear, accessories, and seasonal items. Our inventory may include overstock, closeout, and limited-quantity products, so selection can change often.

Are your products new?

Most products sold on Thiccdeals are new unless otherwise noted on the product page. If a product is refurbished, open-box, or has any special condition details, that information will be clearly stated in the listing.

Why are your prices discounted?

We work to offer strong prices by sourcing overstock, closeout, and limited-quantity inventory whenever possible. Because of that, some items may be available only while supplies last.

How long does shipping take?

Orders are typically processed within 1 to 3 business days. Once shipped, standard delivery usually takes 3 to 7 business days depending on the destination and shipping method selected at checkout.

Do you offer free shipping?

Most of the time yes! Very heavy or large items may be exempt. Shipping rates and any free shipping promotions are shown at checkout when available.

How can I track my order?

Once your order ships, you will receive a shipping confirmation email with tracking information, if available. Please allow up to 48 hours for tracking updates to appear.

Where do you ship?

We currently ship within the United States unless otherwise stated on the product page or at checkout.

Do you accept returns?

Please refer to our Returns and Exchanges Policy for the most up-to-date information about returns, exchanges, and eligibility. 

What if my item arrives damaged or defective?

If your item arrives damaged or defective, please contact us at customerservice@thiccdeals.com as soon as possible. Include your order number and photos of the issue so we can review and help.

Can I change or cancel my order?

If you need to make a change or request a cancellation, contact us as soon as possible at customerservice@thiccdeals.com. We cannot guarantee changes once an order has been processed or shipped.

What if I entered the wrong shipping address?

Please contact us immediately if you entered an incorrect shipping address. If the order has not yet shipped, we will do our best to update it. Once an order has shipped, we may not be able to make changes.

Do you restock sold out items?

Not always. Many of our products are limited-quantity or closeout items, so once they sell out, they may not return.

How do I contact customer support?

You can reach us at customerservice@thiccdeals.com

Do you sell through other marketplaces?

Nope. 

Is my payment information secure?

Payments are processed through secure checkout providers. We do not advertise storing sensitive payment information directly on our site.

How quickly will I get a response from support?

We aim to respond to customer inquiries as quickly as possible during normal business hours. Response times may vary during weekends, holidays, or high-volume periods.

Here’s a slightly more polished version if you want it to feel more branded for the site:

Why are your prices so low?

Many of our items come from overstock, closeout, or other limited-availability inventory opportunities, which allows us to offer discounted pricing while supplies last.

Are your products authentic?

Products sold on Thiccdeals are listed and sold based on the product details shown on each page. Any important condition details or exceptions will be clearly noted in the listing. The products are authentic and made by the listed brands on the item.